Ans. There are zero hidden charges when you make a purchase on Medisyskart. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
Q. Are there any hidden charges when I make a purchase on Medisyskart?
Ans. There are zero hidden charges when you make a purchase on Medisyskart. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.You would be charged Rs 50 delivery charges if your order is less than Rs 499.
Q. What is Cash on Delivery?
Ans. If you are not comfortable making an online payment on Medisyskart.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. It is strictly a cash-only payment method. Rs 50 COD charges are applicable if your order total is less than Rs 499.
Q. How do I pay using a credit/debit card?
Ans.a. Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
b. Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Q. How do I place a Cash on Delivery (COD) order?
Ans. All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the name and contact details of the person who would be receiving the COD order.Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
Terms & Conditions:
No Maximum Order Value Limit for COD.
Rs 50 shipping charges for orders under Rs 499.
Q. I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Ans. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If your bank informs you that payment was transfer to merchant account then please get back to us. If the money has been credited to our account we would initiate your refund. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
Q. What should I do if my payment fails?
Ans. In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on [email protected] or please give us a call with your order number for any clarification.
Q. Why is COD not available on my address Location?
Ans. Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
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